F.A.Q

Questions ? You have questions ? Do not hesitate to contact us, our sales department is at your entire disposal! We will get back to you as soon as possible (a few hours maximum). (our mail: boazcyrus@gmail.com)

HERE ARE THE QUESTIONS YOU FREQUENTLY ASK US:

# 1. Is your site secure? Can I order safely?

Answer: This site is 100% secure. And to tell the truth, one could even say that it is 300%. Here's why : First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Then, we took the services of the WORLD leader in the protection of websites (McAfee) who watches every second on all the data passing through this site. He is there, he watches, and he makes sure that no one tries to hack the system). And finally, regarding the payment, we use Paypal and Stripe which are the benchmarks in terms of security of transactions on the Internet. In short, shopping around and ordering on “Name of your store” is 100% safe and secure. You can therefore stroll here or there in this colorful boutique in peace!

# 2. I only received part of my order. How it happens ?

Answer: It is normal. Your items come from different places and to prevent you from waiting too long, we prefer to deliver your order to you as soon as one or more items are ready. You will therefore receive your order in several packages (which allows you to prolong the joy of discovering a new package in your letterbox over several days)

# 3. I have ordered more than 15 days and have not yet received anything.

Answer: Yes, it is normal. The delivery time is between 14 and 35 days. It's much closer to 14 than 35 but sometimes it's a bit longer. This is because we work directly with producers, which is what allows us to offer you the best prices. In any case, if you have not received your item within 60 days then you will be refunded and you will keep the item when you receive it.

Order cancellation policy:

We pride ourselves on our ability to be able to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you would like to cancel your order for any reason, please email us at boazcyrus@gmail.com asap. A large majority of items in stock are processed and / or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and / or dispatched. . No request for cancellation of your order will be taken into account if it has already been processed.

Return policy :

We accept returns * for any reason! Whether you're dissatisfied or just changed your mind. Our return policy is 30 days from the time you receive your products. If for any reason you are not satisfied, just contact us directly by email to start the return. ⚠️ Please note that the return / exchange shipping costs are your responsibility. We will not provide a return shipping label. ⚠️ Also note that any return sent to us without having previously contacted our customer service will not be accepted.